1. Our Commitment
At GiftLyric, operated by Gulf Deals LLC, your satisfaction matters. Because every song is custom-made for you, our refund policy reflects the nature of digital, personalized goods.
2. Eligibility for a Full Refund
You are entitled to a full refund if:
- You cancel your order before our team has begun production (typically within 1 hour of payment).
- We are unable to deliver your song within the promised timeframe and you no longer want the order.
- Your delivered song contains a major technical defect (corrupted file, wrong language, completely wrong details).
3. Partial Refund or Credit
If production has already started, we may offer a partial refund or revision credits if the song does not match the details you provided, or you are dissatisfied with quality despite revisions being offered. Contact support@giftlyric.com.
4. Non-Refundable Cases
- You changed your mind after the song was delivered.
- The song was delivered as described and meets the specifications provided at checkout.
- Revision credits were used and all revisions were completed.
5. How to Request a Refund
Email support@giftlyric.com with your Order ID and reason. Approved refunds are processed via Stripe back to your original payment method within 5–10 business days.
6. Contact
Gulf Deals LLC · 5203 Juan Tabo Blvd. NE Suite 2b · Albuquerque, New Mexico 87111 · United States · support@giftlyric.com